A measured head-to-head on Indian-language inbound messages: TypeSafe Jev against a cheap chat model, 24 labelled examples, Gujarati and Hinglish included.
Labels are mine, the sample is small, and where I think my own labelling is arguable I say so. Reproduce it: dataset.py and harness.py.
A confidence threshold is only useful if some answers are honestly unsure. Histogram of stated confidence, all 24 decisions.
The cheap LLM never went below 85% (nothing to route on). Jev produced a real tail - 2 of 24 under 80% - and both of those calls were still right.
| Language | n | Intent (choice) baseline / Jev | Needs a human (noul) baseline / Jev | Urgency (score) baseline / Jev |
|---|---|---|---|---|
| gujarati | 11 | 10/11 / 10/11 | 8/11 / 7/11 | 9/11 / 2/11 |
| hinglish | 5 | 4/5 / 5/5 | 1/5 / 3/5 | 2/5 / 4/5 |
| english | 8 | 8/8 / 8/8 | 6/8 / 6/8 | 6/8 / 3/8 |
| Message | My label | Cheap LLM | Jev | Jev intent probabilities |
|---|---|---|---|---|
| નમસ્તે, મારે મારી દુકાન માટે GST રજિસ્ટ્રેશન કરાવવું છે. શું તમે આ કામ કરો છો? ચાર્જ કેટલો લાગશે? gujarati | new enquiry fast: True urgency: high | new enquiry fast: True · medium conf 95 | new enquiry fast: False · low conf 95 | |
| મેં ગઈકાલે ઓર્ડર કરેલો સામાન હજુ સુધી નથી આવ્યો. ટ્રેકિંગ નંબર પણ કામ નથી કરતો. gujarati | existing customer support fast: True urgency: high | existing customer support fast: True · high conf 95 | existing customer support fast: False · medium conf 100 | |
| તમારો લેટેસ્ટ પ્રાઇસ લિસ્ટ મોકલો જરા gujarati | new enquiry fast: False urgency: medium | new enquiry fast: True · medium conf 95 | new enquiry fast: False · medium conf 90 | |
| Hi, I was charged twice for the same invoice number 8841. Please check and refund. english | billing or payment fast: True urgency: high | billing or payment fast: True · high conf 95 | billing or payment fast: False · medium conf 99 | |
| Congratulations! You have won a free iPhone 16. Click this link to claim your prize now. english | spam or promotion fast: False urgency: low | spam or promotion fast: False · low conf 98 | spam or promotion fast: False · medium conf 100 | |
| bhai mera order 3 din se pending hai, kya problem hai? mera kaam ruk gaya hai hinglish | existing customer support fast: True urgency: high | existing customer support fast: True · high conf 95 | existing customer support fast: True · high conf 100 | |
| અમારી કંપનીને તમારી સર્વિસ જોઈએ છે. અમે 15 લોકોની ટીમ માટે મંથલી પ્લાન લેવા માંગીએ છીએ. કોઈ સેલ્સ પર્સન સાથે વાત કરાવો. gujarati | new enquiry fast: True urgency: high | new enquiry fast: True · high conf 95 | new enquiry fast: True · medium conf 100 | |
| Please update my delivery address for the order placed yesterday. english | existing customer support fast: False urgency: medium | existing customer support fast: True · high conf 95 | existing customer support fast: False · medium conf 100 | |
| ફ્રી લોટરી જીતો, આજે જ રજિસ્ટર કરો, 50000 રૂપિયા જીતવાની તક gujarati | spam or promotion fast: False urgency: low | spam or promotion fast: False · low conf 98 | spam or promotion fast: False · medium conf 100 | |
| payment ho gaya hai mera, UTR number chahiye ya nahi bill ke liye? hinglish | billing or payment fast: False urgency: medium | billing or payment fast: True · high conf 92 | billing or payment fast: False · medium conf 98 | |
| તમારું પેકેજ સારું લાગે છે પણ બજેટ ઓછું છે. કોઈ ડિસ્કાઉન્ટ મળી શકે? gujarati | new enquiry fast: False urgency: medium | new enquiry fast: True · medium conf 92 | new enquiry fast: False · low conf 97 | |
| The app is not opening since this morning, I have an important meeting in 2 hours and need the report. english | existing customer support fast: True urgency: high | existing customer support fast: True · high conf 95 | existing customer support fast: True · high conf 100 | |
| બિલમાં મને 18% ને બદલે 28% GST લાગ્યો છે, આ ખોટું છે. gujarati | billing or payment fast: True urgency: high | billing or payment fast: True · high conf 95 | billing or payment fast: False · medium conf 99 | |
| kya aap mumbai me delivery karte ho? minimum order kitna hai? hinglish | new enquiry fast: False urgency: medium | new enquiry fast: True · medium conf 95 | new enquiry fast: False · low conf 100 | |
| We are a distributor of similar products and would like to discuss a partnership. Who is the right person to speak with? english | new enquiry fast: True urgency: high | new enquiry fast: False · medium conf 90 | new enquiry fast: False · low conf 98 | |
| સર, મારી ફ્રેન્ચાઇઝીની પેમેન્ટ રોકાઈ ગઈ છે, ત્રીજા વખત પૂછું છું. જવાબ નથી મળતો. gujarati | billing or payment fast: True urgency: high | billing or payment fast: True · high conf 95 | billing or payment fast: True · high conf 97 | |
| Increase your sales by 500% with our guaranteed marketing service, limited offer this week only!!! english | spam or promotion fast: False urgency: low | spam or promotion fast: False · low conf 98 | spam or promotion fast: False · medium conf 100 | |
| કાલે સાંજે બંધ રહેશો? અમારે ઓફિસમાંથી બે વ્યક્તિ મોકલવી છે. gujarati | existing customer support fast: False urgency: low | new enquiry fast: True · high conf 90 | new enquiry fast: False · medium conf 81 | |
| bhai invoice me company ka naam galat likha hai, dobara bhejo hinglish | billing or payment fast: False urgency: medium | billing or payment fast: True · high conf 95 | billing or payment fast: True · medium conf 98 | |
| Is there a student discount available? I want to buy the annual plan. english | new enquiry fast: False urgency: medium | new enquiry fast: False · medium conf 90 | new enquiry fast: False · low conf 100 | |
| મારો ડેટા ડિલીટ કરવો છે તમારી સિસ્ટમમાંથી, આ કેવી રીતે થાય? gujarati | existing customer support fast: True urgency: high | existing customer support fast: True · high conf 90 | existing customer support fast: False · medium conf 99 | |
| Thanks, the issue is resolved now. Appreciate the quick help! english | existing customer support fast: False urgency: low | existing customer support fast: False · low conf 95 | existing customer support fast: False · low conf 100 | |
| અમારે તમારી સાથે લાંબા ગાળાનો કોન્ટ્રાક્ટ કરવો છે, વોલ્યુમ મોટું રહેશે. કોઈ સિનિયર સાથે વાત કરાવો. gujarati | new enquiry fast: True urgency: high | new enquiry fast: True · high conf 92 | new enquiry fast: True · low conf 73 | |
| aapka competitor hume 20% sasta de raha hai, aap match kar sakte ho? hinglish | new enquiry fast: False urgency: medium | billing or payment fast: True · high conf 85 | new enquiry fast: True · medium conf 58 |
Both providers are asked the same three questions. Available: cheap LLM.
Jev is at $0.042 per million input tokens with output billed free, which is where the cost figure comes from. Latency here is against a cheap flash model; against a large reasoning model the gap is much bigger.